We usually
ship using either FED/EX or UPS. If
either of these services are not available
in your
area, please let us know in the comments portion
of your checkout form or email us as soon as
you've placed your order. This allows us to
offer the most reliable shipping
and tracking
possible.
Please
email
us with any questions.
We only ship within
the United States. If you are in a bind and
really need an item shipped to somewhere
other than the U.S. you may contact us but
please be advised that there will be an extra
charge for this and the cost is usually very
high. |
PAYMENT OPTIONS: back to top
We currently accept credit cards and Paypal.
The credit cards go through Paypal but you do not need
a Paypal account. We use Paypal because of the added
security it affords both us and our customers.
CUSTOMER SERVICE: back to top
You may reach a customer
service representative during
our normal business hours
by calling 916-838-1525.
Monday through Friday from
9:00 a.m. to 5:00 p.m. Mountain
Standard Time. During the
Holiday season we may be
available on Saturdays and
Sundays. If you leave a message
we will get back to you as
soon as possible.
EXCHANGES & RETURNS: back to top
To exchange or
return any purchase within
14 days with which you
are not completely satisfied,
please:
- Contact customer service at 916-838-1525
- Merchandise must be returned in original packaging.
- Return your purchase with a copy of your bill by U.P.S. or U.S. Mail. For your protection, insure your package.
- You may make another selection or have your money completely refunded.
- Shipping charges are not refundable.
- A 15% restocking fee will apply to all items that included free shipping.
SPECIAL NOTE ON GOODS DAMAGED IN SHIPMENT:
Be sure to inspect your shipment as soon as it arrives! If the product has been damaged during shipment, you must contact us IMMEDIATELY (within 24 hours), as the shipper has only a limited time to make a claim to the delivery company.
LOCATION: back to top
Teddy Bears and More is operated out of Lafayette, Colorado. We do not
have a store as we only do business via the website: Teddy
Bears and More
PRODUCT AVAILABILITY: back
to top
Most items are in stock and will be shipped within 24 to 48 hours
(excluding weekends). If an item is on back-order or out of stock we
will notify you as soon as possible. At that time you can decide whether
to wait for a back-order item or get a refund. Refunds usually occur
immediately upon request but Paypal sometimes puts a hold on funds for
1 to 3 days, it is beyond our control. You may cancel your order at anytime
prior to shipping. We will inform you when your product ships. At any
time you may inquire
about
your
order
status by sending an e-mail. To keep prices
as low as possible, some products are shipped to you directly from the manufacturer.
PRIVACY POLICY: back to top
Information you provide is used exclusively for processing your order,
and will not be sold.
We may use your email address to send you notices about Teddy Bears and More.
This may include coupons, sales, or new items added. If you do not want to receive
any emails just respond to the email stating that you want to be removed from
our mailing list, we will remove you immediately.
ORDER SECURITY: back to top
Our website uses Paypal for the best protection against
credit card fraud.
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